General Information

• What is KEOREMA Korean Skincare?
  KEOREMA Korean Skincare is a brand dedicated to bringing "beauty magic" into your daily routine by offering a curated selection of authentic K-Beauty products for healthy, glowing, and radiant skin.
• What does the name "KEOREMA" mean?
  The name KEOREMA is a combination of "K" (for Korean) and "Teorema" (Theorem). The brand believes that Korean skincare is not just a trend but a proven formula based on science and innovation that delivers visible results.
• What sets KEOREMA apart?
  KEOREMA carefully handpicks and tests the products it sells, offering a curated selection rather than overwhelming choices. The goal is to provide products that are genuinely loved in Korea, guaranteeing that everything offered is authentic and sourced directly from South Korea, with no counterfeits.
• How can I contact KEOREMA Customer Support?
  You can contact customer support via email at support@keorema.com. Customer service hours are Monday - Friday, 8 AM - 5 PM (EST) – Eastern Standard Time (New York). The physical address is 1968 S. Coast Hwy #2823, Laguna Beach CA 92651.
• What payment methods do you accept?
  KEOREMA accepts various payment methods, including American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa.
• How can I stay updated on new collections and offers?
  You can sign up for their newsletter to receive updates on new collections, products, and exclusive offers.

Shipping Information

• Where does KEOREMA ship?
  This shipping policy applies to all orders within the United States.
• What is the estimated delivery time for an order?
  The estimated delivery time is 7 to 10 business days. This time includes both order processing and order transit.
• How long is the order processing time?
  Order processing time is 1 to 2 business days (Monday to Friday).
• How long is the order transit time?
  Order transit time is 6 to 8 business days (Monday to Friday).
• What is the order cutoff time?
  The order cutoff time is 5:00 PM (EST) – Eastern Standard Time (New York).
• What are the shipping costs?
  KEOREMA Skincare offers Free Shipping on all orders within the United States.
• Which shipping carriers do you use?
  Products are handled by UPS, USPS, or FedEx.
• Can I change my shipping address after placing an order?
  You can change your shipping address by contacting customer service within 24 hours of placing the order. Once the order has been shipped, the delivery address cannot be changed. Customers are responsible for ensuring their shipping address is accurate at the time of purchase.
• Can I cancel my order?
  You may cancel an order for free within 24 hours of purchase. Once an order has been shipped, it cannot be canceled. However, customers may still return the product upon receipt according to the Return and Refund Policy.
• What should I do if my package is damaged in transit?
  If your package is damaged during transit, you should notify KEOREMA within 7 business days of receiving your order. Photographic evidence of the damaged items may be required. After reviewing the claim, a replacement, refund, or store credit may be issued for confirmed damaged items.
• How can I track my order?
  Once your order has been shipped, you will receive an email notification with a tracking number. You can monitor your package's journey on the Order Tracking page.

Returns & Refunds

• What is KEOREMA's return policy?
  KEOREMA offers a 30-day return policy from the date you received your item.
• What are the conditions for a return?
  Items must be unused and in the same condition in which they were received, and they must be returned in their original packaging. A receipt or proof of purchase from KEOREMA Skincare is required.
• Who is responsible for return shipping fees?
  If the item is defective or incorrect, return shipping is free. If the return is due to a change of mind or buyer's remorse, the customer is responsible for return shipping costs. There is no restocking fee.
• What if I receive a damaged or incorrect product?
  If you receive a damaged or incorrect item, please contact KEOREMA immediately for assistance. Each case will be handled individually to provide a satisfactory resolution.
• Can I exchange an item?
  Yes, if you wish to swap for a different size, color, or product, you can reach out to customer service, and they will assist you with the exchange.
• How does the refund process work?
  To begin the refund process, you need to contact KEOREMA. Once your return is received and inspected, you will be notified of its receipt and whether your refund is approved or rejected. If approved, the refund will be issued to your original payment method within 7 business days, depending on your card issuer’s policies.

Customer Support

Store Name: KEOREMA Skincare
Address: 1968 S. Coast Hwy #2823, Laguna Beach CA 92651
Email: support@keorema.com
Phone: +16469804285

Customer Service Hours: Monday - Friday: 8 AM - 5 PM (EST) – Eastern Standard Time (New York)